Virtual Shift with DHA
As the COVID-19 pandemic surged, we were asked to start supporting our Federal Electronic Health Record Modernization (FEHRM) client remotely. Initially, supporting our client remotely was a bit challenging. We could not meet face to face or collaborate with all the workstreams in a timely manner. This challenge was not lost on our clients, who tried to assist as best they could with our transition to remote work. As we all adopted and embraced this new way of doing business, it became apparent to our client that the work was getting done, and the deliverables were being met on schedule. We have had some technical challenges along the way, but we were able to overcome them all and continue to do business as if we were in the office. We soon saw a big change in the ease of collaborating with our client, as well as other sub-contractors.
The transition to remote work has aligned well with our “Always ON” mantra here at SeKON. The time we are saving on travel has enabled us to spend more time supporting our clients. An added benefit is that we no longer need to leave work early to meet delivery windows for packages or for the dreaded 24-hour window during which the cable repair person may or may not show up. One of the downfalls of remote work is that we are missing those face-to-face interactions with our clients and our colleagues. As human beings, we are social animals, and not having those direct interactions is a challenge. However, we are getting there, and we see more pros than cons in the way we do business today as a remote workforce. Our clients appreciate our tireless support and do bring it up during our bi-weekly all hands meetings.
Contributed by Heideh Shadmand, SeKON FERHM Lead