Business Consulting

SeKON / Services / Business Consulting

SeKON provides agencies with a clear path to establish common standards in IT, communication, culture, procedures and measurements.

We introduce innovative frameworks to improve maturity of processes and systems to modernize the user experience. Our business consultants thrive on legislation, processes, research and business modernization.

Client

CMS Office of Information Technology (OIT)

Services

Communication and knowledge management, IT process improvement, training and leadership support

Goal

Motivate the IT workforce who support technology that helps improve the set of healthcare tools available to all CMS customers.

Impact

CMS relies on OIT’s staff and systems to provide service to millions of Americans. SeKON acts as a trusted advisor to the Office of Information Technology. We provide Workforce Development Initiatives that facilitate OIT employees to become capable and committed to support the many critical CMS IT systems.

What originally started as an innovative pioneering way to explore how to motivate the IT workforce across OIT, the Workforce Development Initiatives have become a human capital offering, used across the entire CMS enterprise in multiple offices and components.

Tools

SharePoint, Adobe Acrobat Pro DC (Photoshop, InDesign, and Accessibility Checker), Remedy, Microsoft Project / Visio

Methods

Agile (Scrum and Kanban), PMBOK, (P)ADDIE(Modified),